NO SALES TAX (Excludes IL) and PRICE MATCHING                    |                    FREE SHIPPPING ON ORDERS OVER $49                    |                   NO HASSLE RETURNS & EXCHANGES

CUSTOMER SERVICE

1-847-669-9355

Mon-Fri, 9 AM - 4 PM CT

Email

Frequently Asked Questions

Existing Order Issues
How can I check the status of my order?
How do I cancel my order?
What should I do if the item I received was damaged, defective or missing parts?

Payment and Billing Issues
What payment options can I use to pay for my order?
Do you charge sales tax?

Returns
I would like to return an item I ordered. How do I begin the return process?
What is your return policy?

Canadian Orders
Do you ship to Canada?

Other Questions
Do you offer shipping discounts?
Do you ship outside the USA?
Do you offer quantity discounts?
Do you offer trade discounts?
How fast can you ship?
Can I get Next Day or 2nd Day Air shipping?
Do you ship to Alaska or Hawaii?
Can you ship via USPS?
Do you have a showroom?

Q: How can I check the status of my order?

 A: The quickest way to check the status of your order is to click the Account link in the upper right hand corner of our web site and type in your email adress and password  when prompted. You can also contact us via email for your order status.

Q: How do I cancel my order?

 A: Orders are processed as soon as they are received and often ship out the same day. Once an order has been sent to the warehouse, it may be too late to cancel it. Send us an email right away and we'll let you know if canceling your order is still possible.

Q: What should I do if the item I received was damaged, defective or missing parts?

 A: No matter how well our products are packaged, damage during the shipping process still occasionally occurs. Just send us an email describing the problem and we'll take care of it for you ...hassle free! Be sure to include your Purchase Order # and the full name of the person that the item was shipped to. In most cases if it is just broken glass, a replacement shade can be shipped. For more extensive damage, a whole new fixture may need to be shipped. Sometimes the manufacturer may require that the damaged fixture be returned after the new fixture has been received. In those situations, a prepaid return label will be provided.

Q: What payment options can I use to pay for my order?

A: We accept Visa, Mastercard, American Express, Discover and Paypal..

Q: Do you charge sales tax?

A: All orders shipped to locations outside of the state of Illinois are not subject to sales tax. Blue Marble Lighting is located in Huntley, Illinois, so we must charge sales tax on all shipments to Illinois addresses.

Q: I would like to return an item I ordered. How do I begin the return process?

A: The best way to begin the return process is to send us an email with your PO#, full name used for shipping and the reason for your return. We will then send you instructions on how and where to return your item. Return authorization must be received prior to returning your item.

Q: What is your return policy?

A: You can read our return policies on our Shipping and Returns page.

Q: Do you ship to Canada?

A: Go to Artcraft Lighting to view products that are available to ship to Canada. The shipping cost is the same for these products whether they are shipped to the USA or Canada. All duties, taxes and brokerage fees are built into the shipping price. No additional fees apply.

Q: Do you offer shipping discounts?

A: We offer flat rate shipping for orders under $49. All other orders ship FREE!

Q: Do you ship outside the USA?

A: Most of our items only ship within the USA. Many of our fixtures, however, can ship to Canada as well.

Q: Do you offer quantity discounts?

 A: Yes we can offer better rates when ordering 5 or more fixtures. Contact us with model numbers, quantities and your shipping zip code for a custom quote.

Q: Do you offer trade discounts?

 A: Yes we can offer better rates when ordering 5 or more fixtures. Contact us with model numbers, quantities and your shipping zip code for a custom quote.

Q: How fast can you ship?

 A: All of our items ship directly from the manufacturer so it depends on the brand that you purchase. Typically items ship within 24-48 hours but can take up to 10 business days.

Q: Can I get Next Day or 2nd Day Air shipping?

 A: We only offer ground shipping service. Our items typically leave the warehouse within 24-48 hours often making expedited shipping unnecessary.

Q: Do you ship to Alaska or Hawaii?

 A: Yes. Extra charges will apply. Please contact us with the model number, quantity and shipping zip code for a shipping quote.

Q: Can you ship via USPS?

 A: No. Our items ship directly from the manufacturer who will only use Fedex and UPS. Because of this, we cannot ship to a PO Box.

Q: Do you have a showroom?

A: No. Our items are only available online.